Refund policy

Customer Satisfaction Is Our Priority

At DTF South Florida, we are committed to providing Premium DTF Transfers, Custom DTF Gang Sheets, and Sublimation Transfers with the highest quality. Because every order is custom printed, please review the following policy before placing your order.

Custom Printed Products

All products sold by DTF South Florida are made to order using the artwork provided by the customer. Due to the custom nature of our products, all sales are considered final once production has started.

We encourage you to carefully review your order details and artwork before submitting your purchase.

Returns

We accept returns only if:

  • ✅ You received the wrong product.
  • ✅ Your order arrives damaged during shipping.
  • ✅ There is a printing defect caused by our production process.

Custom products cannot be returned for:

  • ❌ Incorrect artwork submitted by the customer.
  • ❌ Wrong size selected during checkout.
  • ❌ Color variations caused by monitor or screen settings.
  • ❌ Customer spelling or design errors.
  • ❌ Change of mind after production has started.

Refunds

If your order qualifies under our return policy, we may offer one of the following:

  • Replacement of the affected product
  • Store Credit
  • Full or Partial Refund (depending on the issue)

Refunds will be processed after our team reviews the reported problem.

Reporting an Issue

If there is a problem with your order, please contact us within 7 days of receiving your package.

To help us resolve your issue quickly, include:

  • Order Number
  • Description of the Issue
  • Clear Photos of the Product
  • Photos of the Packaging (if damaged during shipping)

Our team will review your request and respond as soon as possible.

Order Cancellations

Orders may be canceled only before production begins.

Once your order has entered production, it cannot be canceled, modified, or refunded, as each item is custom made specifically for you.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

DTF South Florida is not responsible for delays, lost packages, or additional shipping charges resulting from incorrect or incomplete shipping information provided by the customer.

Color & Artwork Disclaimer

Please note:

  • Printed colors may vary slightly from what you see on your monitor due to different screen settings and printing processes.
  • We print your artwork exactly as submitted.
  • We do not edit, resize, or modify customer artwork unless otherwise agreed upon before production.

Need Assistance?

If you have questions about your order or need help with a return request, we're here to assist you.

Contact DTF South Florida

📍 Location: United States

📞 Phone: +1 (954) 625-5194

📧 Email: support@lovettcustom.com

Thank you for choosing DTF South Florida. We appreciate your business and are committed to delivering high-quality custom transfers, fast turnaround, and excellent customer service with every order.